It’s been an eventful few months for Mardan and we recently joined the BAR. No cause for concern – this doesn’t mean the whole team has been decamping to the local and sampling the Bath ales!
BAR stands for the ‘British Association of Removers’ – an organisation that for over 100 years has dedicated itself to promoting professional excellence in the removals Industry – and we are delighted to be a part of such a prestigious body. Joining the BAR was the natural progression for Mardan, providing customers with reassurance that the service we provide is inspected and standards are rigorously maintained.
As you would expect, BAR is at the forefront of developing and maintaining professional standards and services for the benefit of its members and their customers. Whether you are moving in the UK, to Europe or Overseas, choosing a BAR Member will ensure your move goes smoothly, having the peace of mind that comes from using a reputable, professional and safe remover.
The BAR philosophy is closely aligned to those of Mardan, as we are dedicated to providing our customers with the ultimate moving experience.
Home movers are protected by the BAR, offering the UK public access to quality assured, professional removal companies and giving them the peace of mind that comes from using a reputable, professional and safe remover, and in the unlikely event that something goes wrong, you’ve got someone to turn to.
Its members employ highly trained staff who will help you plan and execute your move, provide full packing services, handle specialist items of furniture, and even store your goods in purpose built facilities, if required.
Mardan is clearly focused on providing the ultimate moving experiences for the home and for businesses and our membership of the BAR underlines our ongoing commitment to excellence for our customers.
To get in touch for a quick quote, please click here.
Many of us have been enduring the vagaries of the British weather this year. Some have been dealing with snow whilst others have been battling against heavy and incessant rain, which has led to flooding across the country. And they say there’s more to come.
As islanders we are always at the mercy of the weather, which causes havoc to our homes on many occasions. The building boom of the past 20 years has added more woes to this issue, with many properties built on areas where water table levels are high and the results after heavy rainfall are extremely stressful.
Obviously the ideal scenario is to take steps to prevent flooding but it often hits unexpectedly and our precious possessions are badly affected.
Here are a few tips on how to manage the aftermath and how Mardan could help you:
1) Remain safe. Wear waders, rubber gloves and throw out any food.
2) Contact your insurers immediately for buildings, contents and even car insurance if that was affected. If your paperwork is damaged most companies will still be able to find you on their system and help.
3) Make sure you keep receipts for any emergency work completed.
4) Take photographs and keep any damaged goods for insurance purposes.
5) Ensure your electrics are professionally checked before turning any switches on.
6) Remove water and wet contents within 48 hours and bring in as many de-humidifiers as you can.
7) Secure your property if you have to move out.
8) In the unfortunate scenario that you DO have to move out of your home, we can step in to relieve as much stress as we can. Over the years we have helped a number of customers who have found themselves in this situation. Whenever we can, Mardan will always accommodate customers at short notice. The team is extremely experienced and can clear a home of its possessions at lightning speed to the safety of a removal truck and then on into storage. We pride ourselves on the ability of our staff to show empathy to our clients when they need it. We know that this is an extremely stressful period for them, and to this end we want to ensure that the moment the Mardan team walks through your door, they can help alleviate the worst of the stress.
9) If it turns out that you are going to be out of your home for a while due to ongoing repairs, we provide cost-effective storage solutions for Bath and the surrounding areas. The containers come in different sizes, are available at competitive rates and are offered with flexible rental and vacation periods. Our customers can rest assured in the knowledge that their precious items are stored in a highly secure yard, which is monitored by 24-hr CCTV. Warehouse storage is also available for customers who do not require regular access.
We also try and help our clients to find the best people to work with after the stress of flood damage, and we have a great relationship with a number of local companies that may be useful resources for our customers:
Elmore Kitchens http://www.elmorekitchens.com
Homemaker Kitchens http://www.myhomemaker.co.uk
LFFlooring http://www.facebook.com/lfflooring/
ACE Energy http://www.bathplumbers.co.uk
Bath and West Technical Services Ltd http://www.bw-tech.co.uk
The Wooden Blind Company http://www.thewoodenblindcompany.co.uk
…to name but a few. It is often a big help if you can get personal recommendations to ensure you get the best service and price possible.
REFERENCES:
https://www.houselogic.com/finances-taxes/home-insurance/what-do-first-24-hours-after-flood/
https://www.theguardian.com/money/2007/jul/24/weather.homeinsurance
The thing that often worries our prospective customers the most about a house or office move is how their larger objects will fare in the process. They feel concerned that the removal company won’t be up to the job and that on the day, promises about being adept at handling these huge items will be well and truly broken.
We pride ourselves on being problem solvers, as well as an excellent removal company. Our packers have been doing this for years and they know their stuff. There are no objects, big or small, that we cannot deal with. One of our vehicle’s tail lifts will lift 4 tonnes.
We have moved boats, hot tubs, a 27ft long table – the top of which weighed ¾ tonne – shipping containers, motorbikes, machinery, chandeliers, stoves, large and heavy statues…and on one occasion we even moved a horse! The list is endless. The photo on the left below shows us moving heavy boxes of floodlights, which isn’t the first thing that springs to mind when you think of the items usually on a removal company’s list. On the right is a Mercedes getting the Mardan treatment – is one of the many cars we’ve transported over the years. We often get asked to take care of people’s prized classic car collections and transport them during the moving process.
Mardan works closely with a number of hotels in Bath. One memorable job was the need to move an industrial oven into the Abbey Hotel. This was an exciting project, which necessitated the hire of a crane company to assist the move into the basement of the hotel. We now regularly use this company, most recently to move several hot tubs.
Even the Georgian town houses of Bath don’t phase us. We can negotiate most items (many being grand pianos) down narrow stairways, corners and banisters. We love a challenge.
So call us if you have been agonising over moving any tricky and/or large objects and your problem will be solved. We will endeavour to do this with care and professionalism. We’ll tell you exactly how we plan to move your treasured possessions so there are no surprises on the day. And we’d be happy to provide references from other happy customers to put your mind completely at rest.
As we’ve talked about here before, moving house is right up there on the list of life’s most stressful experiences. Every part of the process can be exhausting and tense for many people. Removal companies can be seen as luxury – an additional cost that can be avoided, because how hard can it be to do it yourself? Sometimes the answer to this can be ‘very’.
Doing things on your own can often lead to more stress and poor use of your time in the long run. Whilst it might look easy, there is a lot to think about and a good removal company will be professional and reliable – making the days prior to the move, move day itself and after the move stress free.
Prior to your move
When moving yourself there will be a number of important jobs to do prior to the big day. You will need to start thinking about and gathering materials to use for packing – paper, bubble wrap, boxes – in a variety of sizes plus covers for your furniture and carpets. These will often cost you money, at a premium, if you choose to buy these directly from a supplier. Otherwise, you’ll need to put in the time driving around various supermarkets and asking for freebies.
A decent removal company will always offer a full packing service. However, if you do want to pack yourself, materials would be delivered to you at a convenient time, in order for you to pack prior to move day and are often free of charge with every move. We certainly provide this service at Mardan.
Next will be the hiring of a vehicle or vehicles, and this will depend on how much you have to move. Rest assured, you will often have more than anticipated – many of our customers run out of time to have a good clear out! You will also have to ensure you (or one of your friends and family) feel comfortable driving a large vehicle and have the necessary licence to do so.
If not, it means you’ll need more vehicles and drivers at your disposal, or multiple trips to and from your properties – an added time pressure that should not be underestimated on moving day. An additional time stress will be that your old property will have to be vacated by completion, which is usually 12 – 1pm. A good removal company will have a range of vehicles, from 3.5 tonnes to an 18 tonne container vehicle with tail lifts, drivers will have full valid licenses and vans will be equipped with sack trucks, piano wheels, removal blankets, straps and ties ensuring the safe transportation of your belongings.
Finally prior to move day, if you are busy packing, loading, driving and un-loading you may need to organise who will look after your children/pets. Again, this may incur extra costs of kennels, dog walkers, after school clubs or baby sitters.
Moving day
The day of the move finally arrives, often much sooner than anticipated. Not quite all of your packing is completed and you may have to get the kids up and off to school and pets walked and fed before you can finish the last few boxes.
Finally, when the last one is packed, you now need to start loading the van and emptying the house prior to completion. If you have a few friends on hand to assist you, then this isn’t so bad but people often have to move during the week and not everyone can take the time off work to help. People have good intentions and may readily offer to help you out, but find themselves unable to do nearer the time.
No time for niceties – patience is often in short supply. Tempers can be frayed. In addition to the multiple boxes to shift, there are a few, valuable items and large pieces of furniture to be moved including that huge double wardrobe from the first floor. You built it from flat pack in situ, but now you have to get it down the stairs in one go. It reminds you that you’re not as young as you once were and that some pain relief and a heat pack may be helpful tonight to sooth your back – if only you knew which box they were in…
If the weather is unkind and it’s raining, you’ll need to ensure you cover your mattresses and sofas adequately and also any other furniture you don’t want to get wet.
Finally the van (or vans/cars) is loaded and ready to go. You’ve been up early and you feel shattered – but you now you have to put the hoover through and dust the skirting board that was hidden behind the bed (and that wardrobe) and there is no time. Completion is upon you and the new owners have arrived with their removal company.
And it all has to happen again at the new house. After a hectic afternoon unloading with no time for tea and biscuits, when all you want to do is collapse in your new lounge, you need to collect the pets and kids and return the vehicle(s) prior to the hire company shutting for the day.
A good removal company would have arrived early or handled the move over two days, with all the packing completed the day before. Each member of staff would have had an assigned task, vans would be parked, ramps lowered, boxes packed and loaded, large pieces of furniture easily manoeuvred down the stairs and taken to the van. All pictures, glass wear, china or any other breakable items would be carefully wrapped and your furniture would be blanketed onto the van/lorry then tied securely. The van would then have been driven to your delivery address ready for keys and unloading.
You on the other hand would have been able to calmly make teas and coffees as required, sort the kids and pets and do a final check prior to locking up and taking the keys to the estate agent. In addition, many companies offer an unpacking service and will mark boxes when packed so that they are placed in the correct rooms on delivery. Removal teams will be fully trained to handle all items so you can be assured your goods will be packed and handled with the utmost care and attention. You would also have been spared the physical and mental strain of getting everything off the van and in the right place. Particularly if the weather is bad.
After the move
So you take a deep breath, straighten up your aching back and survey your new home. Packed boxes surround you, your furniture needs moving between rooms and you have no idea where your kettle, kitchenware or even your toiletries are.
As bone weary as you are, you’re now faced with unpacking it all, and you also have to think about the process of removing all the packing materials so your new home doesn’t look like a warehouse. Endless trips to the tip / recycling centre await you. If you had used a removal company and requested the unpacking service, everything would have been put in place and they would have removed all packing materials and they left, leaving you to enjoy your new home.
Cost is obviously a big factor when moving home and many of our customers have attempted handling their own move at some point in the past. But they all tell us that they couldn’t face doing it again, and after they totted up the cost of van hire, box and packing material purchases, the favours they had to call in (many of them got let down on the day after people who’d originally agreed to help had been unable to make it when the day dawned) together with the sheer physical and mental effort it took, they felt it wasn’t worth the difference in cost at the end of the day.
It also meant that they didn’t get their new houses straight for a lot longer and that in itself is a stressful experience. When you tot up the cost of everything else that’s associated with a house move, the removal company’s expenses within that sum are pretty reasonable compared to everything else you’re expected to pay for. Taking a huge amount of the strain away is worth a lot in the long run.
Diary of a house move: read what one satisfied customer had to say.
Less than two months to go until we’re in our new home and I realise with a terrible lurch that I still haven’t sorted the removals company to move us. Feel immediately stressed and out of control and have visions of blokes in overalls with clipboards, sucking their teeth and walking around the house, judging us on the mess. Realise I haven’t asked any local friends for recommendations, let alone looked online for reviews. Eye up the wine for moment and then decide the more sensible approach is to actually Get On With It.
Tuesday
After a plea to local friends on Facebook, extensive Googling and reading through what feels like hundreds of reviews – a lot of them rather scary (who moves canaries in a wardrobe??) – I narrow my search down to three companies. One, called Mardan Removals, seems to have many more personal recommendations than the others, including one from friends who own Tynings, a local estate agent, so I start there. It turns out that Mardan is a family firm, and all their reviews say they have years of experience. As my husband and I run our own business, I set great store by that. Of course there’s always the outside chance that they spend their time watching daytime telly, gambling online and drinking coffee, but on the whole I think family run means personal service so I give it a go.
Make a phone call to Marcus who actually owns Mardan. That’s another plus – I am taking to the organ grinder from the start. His calm manner is like a balm to my stressed out psyche. He explains to me that he needs to come over to take a good look round so he can make sure he quotes properly. This is already different to the last company who moved us out of London to Bath by going through each room on the phone with me. That ended badly as it took them a lot more time than they originally quoted and caused so much stress and extra expense it was like having your toenails pulled out. It mentally scarred me and made me suspicious of removals companies for a long time.
Wednesday
Marcus comes round the very next day and takes me through each room, explaining the different levels of service they provide. They are happy to supply boxes so I can pack the sundries myself and they just move the big stuff (I immediately decide it will be a cold day in hell before I take that on but I guess if you don’t mind doing that it’s a cheaper option) or they can do absolutely everything for you. He is incredibly thorough and doesn’t even flinch at the state of my son’s bathroom, which is a definite sign of a strong constitution. I make a mental note to throttle son when he gets back from college and wince as I open his wardrobe so Marcus can see the amount of clothes and shoes he has. Yes, they really are that detailed.
Marcus runs through the backgrounds of the guys on his team who will be moving us on the day. By this stage I’m convinced he won’t be employing clueless meatheads like the ones we experienced before but I pay attention and resist the urge to thankfully hug him. I ask him about pre-payment as we had to do that last time and I wasn’t happy about it at all. Apparently his company doesn’t believe in that. They ask for payment on the day when the move has been done and we are happy with the service. It is clear that I am a naïve fool when it comes to house moves but I am rapidly learning the right way to do it so I can question the second company I ask to quote like a seasoned professional.
Marcus leaves and I slug back a coffee wishing it was a large G&T and start looking around the house – realising I have a ton of things to chuck out before we go. No point in moving the clutter with us but the thought of it already makes me feel like I need a lie down. The dogs eye me with distrust as I half-heartedly make a start on their treat drawer. This is going to be a long process.
Marcus gets back to me that day with two different quotes, both incredibly detailed. Having moved house 4 times in 5 years, this is a world away from other removal companies we’ve dealt with so we decide immediately to give him our business. My stress-o-meter goes down several notches. Always a good thing.
One week to go
We receive an email from Mardan telling us exactly who will be in the team moving us on the day and giving us a full itinerary. It’s getting real. I’m still trying to convince myself to throw out items of clothing last worn when Bucks Fizz won the Eurovision. Husband and kids are keeping out of my way in case I ask them to do the same. Dogs won’t make eye contact with me. I feel the stress levels simmering to number 9. Catch husband trying to keep his leather jacket from the 80s and march him to the charity shop pile myself.
The big day
Carl and his team arrive at 8am on the dot. They are all very smart and friendly. I was right. No meatheads on board. I can see Carl do a mental sweep and work out immediately that I’m the one that needs TLC today. He’s been in the business for years and has a very good aura. He’s also definitely dealt with his fair share of stressheads in that time and knows how to handle them. The place looks like we’ve been ram raided before they start but after only a couple of hours they’ve packed up huge amounts and are already tackling the furniture. They are moving us over two days and it’s like a military campaign. I feel redundant. It’s a great feeling.
Day Two of Big Day
Now all the vans have been packed up, two of the four man team come back to the old house where I am waiting, to finish up the last bits that we needed for overnight and take the last two beds. I see they have put covers on the mattresses. Realise that no other removal company I have used has ever done that. Feel annoyed at all of them for being so lax – it’s raining outside but apparently that’s standard stuff for Mardan. When we moved down to Bath it was raining too but the removal company at the time didn’t provide that. Nor did they cover all the carpets with removal plastic. They just shoved down mats that kept rucking up and were about as much use as a chocolate fireguard. They weren’t a cheap option either.
We arrive at the new house where husband is in place with Carl and the rest of the team, telling him where things should go. Obviously this was a huge mistake on my part as none of the things are where I want them. I try and shoot him a death glare without Carl noticing but I think he’s sussed me. Carl very patiently gets everyone to move them around again. And then again when I can’t make a decision about where the sofas should go. In fact, things get so tense about the sofas I realise to my horror I might be on the verge of a few tears.
And that’s when the wheat is definitely sorted from the chaff as Carl also works that out too and has a quiet word with me about how people can often feel overwhelmed when at the final stages and that he and his team will be happy to move them a dozen times as long as they end up where I want them. I weigh up at this stage whether a hug of gratitude might be a little OTT. It makes everything suddenly all right. We work out the sofas. To my chagrin, it’s the husband who finally cracks it. Curses. But I can’t afford to be churlish.
They are all done and dusted, with everything where I want it, by lunchtime. I never felt rushed into making a decision or that I was inconveniencing them in any way. I have felt that many times with previous removal companies where they acted like they were doing me a massive favour and turned their nose up at my Yorkshire tea.
Even better, Mardan took as many boxes as they could away with them so we wouldn’t have too much clutter. They also were bright, funny guys who put up with my manic ways without batting an eyelid. Probably seen it all before but I was grateful.
Realise I have learnt a great deal about how it should be done during this move and vow never to use anyone but Mardan again. They do international removals too – so wherever we end up they’ll be taking us there.
Now lying on the floor in my new lounge with gin drip attached. The boxes can wait.
Gina
Combe Down
They say that moving house is right up there on the list of life’s most stressful experiences. Before, during and after the experience can be exhausting and tense for a lot of people but there are things you can do to make life easier for yourself throughout the whole process.
It may sound obvious but the quality of the removal company you choose will make all the difference. It will change the experience for you. A poor removal company can make the process excruciating and adversely affect both your bank balance and stress levels. Mardan in Bath is a family-run business, and our team has been successfully moving people and companies for over 25 years.
We pride ourselves on offering outstanding service, so we’ve compiled a list of things to bear in mind in order to help you make a decision to find the best removal company for you.
1. Even though you’ll probably be busy with a lot of things to think about, do spend some time researching the companies available to you. Whilst it’s tempting to make a quick decision to tick another box on the list, try to take your time. You’ll regret it in the long run if you rush into it.
2. Reviews and personal recommendations are the best ways to find the right company. But of course what’s important to one person may not be as vital to you and vice versa. Ask a few questions based on your own standards and requirements.
3. Being a member of trade associations doesn’t always guarantee results either. Many removal companies use their membership as a positive sales point but don’t really provide the kind of personal service and high standards that you might expect. At Mardan, we feel that belonging to a trade association does not automatically raise standards. Standards are raised and maintained by adequately vetting and training staff to ensure they are experienced, trustworthy and hard working, using good kit and well maintained vehicles, receiving and responding to customer feedback and taking a pride in our work.
4. You don’t have to use a company that requires a pre-payment scheme. This is something we do not ask our customers for because we understand moving is inherently expensive. We know our service is good so we are happy to ask our customers to pay in full on the day of the move, once they are happy that everything is complete. If a removal company isn’t confident enough in its own abilities to agree to this then you should maybe think again before using them.
5. Ask the company about their policy on dispute resolution. We are confident that the exceptional skill and experience of our staff and the high standard of kit we use will ensure our customers’ moves go smoothly, but should any client have concerns, they can talk directly with the owners of the company rather than a faceless trade disputes service employee.
6. Ask them about the levels of insurance they provide. These should more than adequately cover all aspects of the moving process to provide you with peace of mind.
7. Judge them on their quotes. These should be clear and unambiguous and provide full details of what is included.
8. Don’t be afraid to enquire about the team who will be moving you. The company should be able to tell you who will be coming into your home and their levels of expertise. The staff on the day make all the difference; giving reassurance, packing efficiently and using their time to the optimum level.
9. One thing that many people forget to ask removal companies about is the materials that they use during the process. Although expensive, they are an integral part of any move. Always ask if furniture covers are supplied for mattresses, sofas, TVs and pianos. Carpet and floor protection should also be use as standard. You’d be surprised how many firms don’t use them due to the outlay cost but they are very important, particularly in bad weather.
10. Always get a quote based on a house visit. At the very least you should video each room and open all cupboards if a site visit isn’t possible. Descriptions and emails really aren’t enough to give an accurate price. Nasty surprises on the day will mean you’ll be hit with extra charges and much longer working hours, which will make the move extremely stressful. The quote should include the volume involved, all packing materials required, confirm access needed and produce a realistic time scale and price for the move.
11. Ask them for advice on pre-move processes. A good company will have a few helpful hints and tips for you to make the move more efficient. Mardan advises customers to have a good clear out in good time before the moving date. There’s no point in moving clutter and mess that you won’t use from one house to another. By being ruthless and getting rid of shoes, clothes, paperwork and any unwanted household items before the team arrives to move you, you’ll save yourself a lot of time unpacking at the other end.
12. Be realistic about the price if you can be. Very cheap quotes will normally mean a much lower standard of service. VAT is to be expected for an established firm. And don’t forget to ask for a copy of their terms and conditions and take a thorough look through these. They will highlight if companies require a deposit, have a key waiver and when payment is expected.
If you’d like an informal, no-obligation chat about your own move, we’d be happy to help. Give Marcus or Claire a call on 01225 317645 and we can give you any advice you need.
